Payment reminder and assistance.

Get payments on time while keep the relationship intact.

Are your collection agents unable to service the borrower on a real time basis?

We at Simpragma understand the importance and pain points of the collections industry for micro-lending businesses. Sometimes, timely reminders to your customers about repayments can help prevent them from entering into the expensive collections processes. The time saved from redundant reminder calls can help your collections agents focus on customers who need more attention!

The current pandemic has adversely affected collections efficiency in lending. To bridge the collections gap, an effective and yet simple way is reaching out to the customer to remind them of repayment. This simple step is often overlooked, but absolutely critical to prevent the customer from going into a debt spiral.

Our Expertise

Simpragma has built over a 100 bots across various industry verticals. The voice bots can handle various regional languages, dialects and on-ground conditions such as background noise, poor network connectivity irrespective of the customers’ articulation capabilities.

Our team of experts can help you rapidly set up an automated queue to remind your customers about their repayment details while collecting valuable information about their payment situation.

Our Solutions

Reaching the customer at the right time for a payment reminder is the key for efficient collections. On contact, customers want their payment queries resolved and alternate payment options presented on a real time basis to fulfill their obligations.
Simpragma’s AI managed payment reminder solutions will help your business time the call or chat as per user’s preferred channels and past payment patterns. Once the customer is engaged with our voice or chat bots, it will assist the customer towards a favorable payment outcome.
Our AI based automatic payment reminder solutions are built to achieve better payment outcomes with systematic management of all possibilities that will be presented to the customer.

  1. Automatic SMS payment reminders.
  2. Conversational AI voice calls with alternate payment options.
  3. Conversational AI voice calls for payment commitments.
  4. Customer requested payment reminder calls.
  5. Overdue notification via voice bots.
  6. Automated customer statement generation.
  7. Tone of the message delivered.
  8. Interactive Whatsapp payment reminders.
  9. Auto - generated payment links.

How it works

Customer abandonment can be a major contributor to revenue losses for the company and missed incentive opportunities for your sales teams, and agent assisted after-sales journeys are opportunity costs. In such situations Simpragma’s AI-assisted journeys are your best proxies that can help you bridge the gap with infinite scale and achieve almost $15 in savings for every customer resolution.
When you are considering digital transformation for your micro-lending business, making customer experience as the centre of your transformation journey can be extremely rewarding. Our Simpragma certified 5-step plan will help you achieve your full potential to complete the process of digitising your customer experience:

  1. Assessing the user and preferred communication channel.
  2. Evaluating every micro interaction and improving bot service quality continuously.
  3. Capturing detailed data elements from each customer interaction.
  4. Building innovative solutions with AI and ML capabilities.
  5. Calibration of business flows and spawning quickly to the new processes.

The management process to help you reach that goal will be:

  1. Strategise your roadmap for building a modern and fully digital collections tool-kit.
  2. Setup the process and governance to achieve the roadmap.
  3. Establish a platform with the desired architectural capabilities like instant scalability and rapid manoeuvrability to flex the flows on a real time basis to solve for redundancies and anomalies.

Laying your roadmap will help us to address your priorities such as:

  1. Personalised customer journeys.
  2. Real-time offers and recommendations.
  3. One-click checkout.
  4. Seamless integration with third party apps to offer other products and services.

We can together make sure that you get the biggest bang for the buck.

Your Journey

You can choose to co-create the service or outsource the entire transformation journey. Our working model provides you the flexibility of decision making and customising any business flow. Our service offerings include:

  1. Decomposing your current technology stack and offer the best integration solution for quick and fast implementation.
  2. Advice on new integrations with third party applications to bridge performance issues.
  3. Curated customer journeys by applying design thinking.

Our 5-staged service delivery model makes sure your business objectives are our highest priority.

01 STORMING - Quick brainstorming of ideas to jumpstart the service. A solution cannot be improved unless implemented in a real environment and tested with real users.

02 FORMING - We form proper call flows using your team experience and our expertise to uplift customer experience journey.

03 NORMING - Continuous improvement after every single micro interaction to yield better results.

04 PERFORMING - Analysis and improvements at the contact-level to deliver organisation level objectives such as customer experience, retention or advocacy.

05 ADJOURNING - Marking areas internally with gold standard service offerings and challenging legacy performance benchmarks.