Reach customers accurately for every correspondce.
70% of the time addresses do not match between customer input and an OCR extracted address from a government issued document. Most of the time, government issued documents themselves do not have the same address.
Simpragma has built over a 100 bots across various industry verticals.We have addressed over 20 million customer queries across 50 different categories. The voice bots can handle various regional languages, dialects and on-ground conditions such as background noise, poor network connectivity irrespective of the customers’ articulation capabilities. Our expert teams in Call centre telephony, design thinking, contact centre analytics, data science, cloud infrastructure, AI- ML, testing and operations monitoring can help you put together an industry strength solution.
A typical address verification process for completing KYC requirement
Our Voice address verification solution
Our intelligence solutions instant matching capabilities will perform:
An illustration of a sample address extracted from one such document: College Tilla, PO Agartala College, Agartala 799004
Geo tags based on the above address as shared puts the location to be anywhere at an area of 76 km2. Further probing for a nearby landmark reduces the potential area of the geo-tagged address to only 3 km2 . The probing continues till the geo-tagged address is an area within a few metres accuracy. Our solution offerings can also be customised to:
As a team we want to ensure your business is not only automating specific back office processes, but also help you deliver a seamless onboarding experience to your customers. Our 5-step plan can help you achieve your full potential from all our solutions to complete digital transformation journey:
The management process to help you reach that goal will be:
A typical customer onboarding process for typical micro-lending businesses
Laying your roadmap will help us to address your priorities such as:
We can together make sure that you get the biggest bang for the buck.
You can choose to co-create the service or outsource the entire transformation journey. Our working model provides you the flexibility of decision making and customising any business flow. Our service offerings include:
Our 5-staged service delivery model makes sure your business objectives are our highest priority.
01 STORMING - Quick brainstorming of ideas to jumpstart the service. A solution cannot be improved unless implemented in a real environment and tested with real users.
02 FORMING - We form proper call flows using your team experience and our expertise to uplift customer experience journey.
03 NORMING - Continuous improvement after every single micro interaction to yield better results.
04 PERFORMING - Analysis and improvements at the contact-level to deliver organisation level objectives such as customer experience, retention or advocacy.
05 ADJOURNING - Marking areas internally with gold standard service offerings and challenging legacy performance benchmarks.
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